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CUSTOMER REVIEWS

Customer Reviews - Google
google
5.0

We use Innovative for our full truckload needs and they do an excellent job.

Cory Crawford
Cory Crawford
google
5.0

Great customer service & dependability with these guys!

Ashley Ahl
Ashley Ahl
google
5.0

This a great company for all of your transportation/hauling needs.

Jameison Hughes
Jameison Hughes
google
5.0

Great company! Mitch is awesome!

Brooke McDade
Brooke McDade
google
5.0

Highly recommended broker, customer service is exceptional. Would give 10 stars if possible, can’t go wrong with this company.

Chris Robinson
Chris Robinson
google
5.0

Excellent customer service. Fast and reliable. Mitch is super friendly and takes care of all of our needs.

April Bajcar
April Bajcar
google
5.0

The men and women of this company are the best in the business. Competitive rates and unmatched service. They will handle your shipping needs with the best customer service I'm their field.

Dallas Monroe
Dallas Monroe
google
5.0

Innovative Worldwide is the best broker I have ever dealt with!! Great rates, super fast response when requesting quotes, the absolute best communication and a great salesman that treats us like family!!! I highly recommend Mark and his staff!!!

Glyn Cuthrell
Glyn Cuthrell
google
5.0

The most efficient and professional broker on the market!

India Cleek-Monroe
India Cleek-Monroe
google
5.0

Mark and Mitch are top notch people to work with. They always respond quickly to our needs and the deliveries are always on time. I highly recommend Innovative Logistics if you want professional service and great value.

Randy L
Randy L
google
5.0

Excellent service. The team is very thorough , always punctual and never fails to impress. Definitely will continue to work with them on future shipments.

Robert Hawkins
Robert Hawkins
google
5.0

Mark and Mitch are great to work with! They get my loads picked up quickly with reasonable rates.

Matthew W
Matthew W
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Business office

One Location - No Agents Or Affiliates

3948 Fountain Valley Drive  (map)
Knoxville TN
37918
CALL: (865) 922-2447 

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Copyright Ⓒ 2022 Innovative Worldwide Logistics, Inc.

Terms of Service

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Terms of Service

All shipments tendered to Innovative Worldwide Logistics, Inc. are subject to the company’s Terms of Service Agreement unless agreed to otherwise in writing.

What Is a Freight Broker?

Legal Definition

Broker means a person who, for compensation, arranges, or offers to arrange, the transportation of property by an authorized motor carrier. Motor carriers, or persons who are employees or bona fide agents of carriers, are not brokers within the meaning of this section when they arrange or offer to arrange the transportation of shipments which they are authorized to transport and which they have accepted and legally bound themselves to transport.

CFR: Title 49: Transportation – PART 371 – Brokers of Property

General Definition

A freight broker is an individual or company that serves as a liaison between another individual or company that needs shipping services and an authorized motor carrier. Though a freight broker plays an important role in the movement of cargo, the broker doesn’t function as a shipper or a carrier. Instead, a freight broker works to determine the needs of a shipper and connects that shipper with a carrier willing to transport the items at an acceptable price.

To operate as a freight broker, a business or individual must obtain a license from the Federal Motor Carrier Safety Administration (FMCSA). Freight brokers are required to carry surety bonds as well.

Freight broker services are valuable to both shippers and motor carriers. Freight brokers help shippers find reliable carriers that might otherwise be difficult to locate. They assist motor carriers in filling their trucks and earning money for transporting a wide variety of items. For their efforts, freight brokers earn commissions.

Freight brokers use their knowledge of the shipping industry and technological resources to help shippers and carriers accomplish their goals. Many companies find the services provided by freight brokers indispensable. In fact, some companies hire brokers to coordinate all of their shipping needs.

Often, freight brokers are confused with forwarders. Though a freight forwarder performs some of the same tasks as a freight broker, the two are not the same. A forwarder takes possession of the items being shipped, consolidates smaller shipments, and arranges for the transportation of the consolidated shipments. By contrast, a freight broker never takes possession of items being shipped thus in the absence of negligent entrustment, a freight broker is not normally involved as a party litigant in a cargo claim dispute, although as an accommodation, the freight broker may assist the shipper at their request and expense with filing freight claims.

Service Restrictions

Innovative does not handle the following types of shipments:

  • Shipments that require placards, e.g. Hazardous Materials
  • Shipments requiring pallet exchange
  • Over-dimensional and special permit shipments
  • Produce and temperature controlled shipments
  • Intermodal and Mexican shipments
  • Shipments requiring dropped trailers
  • Shipments requiring special handling
  • Shipments requiring Driver to handle freight or hire lumper

Terms of Service

All shipments tendered to Innovative Worldwide Logistics, Inc. are subject to the company’s Terms of Service Agreement unless agreed to otherwise in writing.